DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.2% Excellent
30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

I emailed the problem we were having rather than phone. The response was very quick and the engineer was there the next day. 2011-10-24

The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20

Always prompt and reliable service 2020-05-28

I was very happy with the service provided including punctuality and flexibility. 2020-06-30

The response to all calls are handled well and the service received very good from all engineers
that have visited site over time. 2013-06-28

Engineer was friendly and helpful. He explained the problem well and showed interested parties his findings so that we understood the problem. 2012-01-20

Gavin is always very approachable and friendly, excellent service 2018-06-06

Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10

I have always been very impressed with the service knowledge of the overall team, however I think special compliments for Andy Blockley. I have seen Andy annually for 5 years and he is one of the most helpful,amenable and pleasant engineers I have had to pleasure to let into my lab! He is always helping me with "silly questions" that I have. 2012-05-30

Telephone response time

(survey responses pie chart)
59.7% Excellent
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
65.3% Excellent
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.9% Excellent
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.5% Excellent
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.9% Excellent
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.4% Excellent
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
65.0% Excellent
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.9% Excellent
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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