DJB Labcare

* * *

Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.5% Excellent
32.8% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

I would like to thank the team at D.J.B. for all the help that they have given me in arranging for our Centrifuges to be serviced at very short notice and for the follow-up and feedback that I have received. Also, for their friendliness on the telephone and prompt response time. Many thanks. 2010-01-04

Consistently good service 2017-06-22

I found the service excellent. All my queries via email were answered satisfactorily and promptly. The service and repair to the Hettich Rotina 380 centrifuge was excellent and functioning very well. 2016-08-08

Very prompt service which was very well executed and the end user of the centrifuge was very pleased. 2016-10-31

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

First class service from knowledgeable engineers 2016-11-04

Good communication, by email, has made it easy to plan and organise service visits. 2012-08-03

Excellent service. 2011-11-09

Telephone response time

(survey responses pie chart)
57.0% Excellent
35.2% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
61.9% Excellent
34.5% Very good
3.6% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.9% Excellent
31.1% Very good
5.1% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.6% Excellent
28.8% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
35.6% Excellent
42.6% Very good
21.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
70.6% Excellent
25.4% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.1% Excellent
32.9% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
63.8% Excellent
32.2% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
© 2017 DJB Labcare Ltd. Terms of use & Privacy policy