DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.5% Excellent
32.7% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06

As always excellent service right through from service reminder to completed job. Engineers and Service team always happy to answer any questions and give valued help and advice . Thank you 2016-06-14

I was simply astounded by the timeliness of the calibration of our centrifuge. The collection and delivery option was also a huge benefit. 2014-02-21

Consistently good service 2017-06-22

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

First class service from knowledgeable engineers 2016-11-04

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

Telephone response time

(survey responses pie chart)
57.1% Excellent
35.2% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.1% Excellent
34.4% Very good
3.6% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.9% Excellent
30.9% Very good
5.3% Satisfactory
0.8% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.7% Excellent
28.8% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
35.6% Excellent
42.8% Very good
21.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
70.6% Excellent
25.4% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.2% Excellent
32.8% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
63.9% Excellent
32.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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