DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.7% Excellent
32.6% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25

Great customer service, quick response times and always good quality work. Very happy with the service. 2016-03-17

DJB Labcare and all it's staff are very reliable and we have never had any problems with the company or the equipment servicing. The maintenace is always booked in within the required timescale and without us having to ring and chase them, they are the only compnay we have that does this, which we thank you for. 2014-03-26

We have used DJB for a number of years now to service our many centrifuges and have always had excellent service.Their engineers actually carry parts with them during service visits and will do the simple jobs such as lid struts and brushes as they go along, unlike many other companies we have tried. This saves us disruption time in the laboratory and means very little down time for our equipment . When we do have breakdowns, an engineer is always sent out within a reasonable timeframe. Due to the number of centrifuges we have, DJB engineers are with us for a few days each year, however they are pleasant, knowledgeable and most importantly, do not need babysitting. They come in, get the job done and leave with the minimum of fuss. 2016-08-31

Telephone response time

(survey responses pie chart)
57.2% Excellent
35.1% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.2% Excellent
34.3% Very good
3.5% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.0% Excellent
30.9% Very good
5.3% Satisfactory
0.8% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.8% Excellent
28.7% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
35.9% Excellent
42.6% Very good
21.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
70.8% Excellent
25.3% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.3% Excellent
32.8% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.0% Excellent
32.1% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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