DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.7% Excellent
32.5% Very good
6.6% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Having used DJB for a number of years we are more than happy with the service they provide, whether it be rectifying faults or offering advice on suitable centrifuges for specific uses. 2012-06-12

Excellent service from the engineer, Really knows what he's talking about and hope that he services our centrifuges next year. 2017-10-20

Always a pleasure to deal with. Maz is always very helpful and polite and your engineer always signs in and informs us of what is going on at all times. Highly recommended. 2009-11-18

The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06

I have used many service/calibration suppliers over the years - this is the first time I have used DJB Labcare and I have been very impressed with how quickly they responded to my enquiry and level of knowledge they have and service level provided. 2016-07-21

I really appreciate the engineer emailing me the service reports directly, thank you. 2013-10-02

Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25

Consistently good service 2017-06-22

Telephone response time

(survey responses pie chart)
57.0% Excellent
35.2% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.2% Excellent
33.9% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.6% Excellent
31.0% Very good
5.6% Satisfactory
0.8% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.9% Excellent
28.5% Very good
3.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
36.0% Excellent
42.4% Very good
21.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
71.0% Excellent
24.8% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.3% Excellent
32.7% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.2% Excellent
31.8% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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