DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.2% Excellent
30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20

The customer service at DJB Labcare Ltd was fantastic! The engineer was very helpful and answered my queries in a timely manor. I would no hesitate to recommend DJB Labcare Ltd. 2021-04-20

DJB continue to be one of the best companies I deal with for servicing. Staff are invariably knowledgeable & helpful. Generally I am contacted by DJB to tell me a service is due a few days before it is flagged on my own system. The service report from this visit arrived on the same day the engineer did, with many companies I wait days if not weeks for the report to arrive. 2010-01-12

Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10

Engineer was very helpful. 2021-08-11

Really good service - thankyou. 2010-05-17

I contact DJB by email, my experience is that your staff respond immediatly, they are knowledgeabel and helpful. Always a pleasure to deal withthe team 2021-07-21

All correspondence was professional and quick. Engineer Chris was very friendly, polite and helpful. 2020-07-16

Great service and help from Remi, who greatly helped us! Many thanks. 2012-01-05

Telephone response time

(survey responses pie chart)
59.7% Excellent
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
65.3% Excellent
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.9% Excellent
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.5% Excellent
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.9% Excellent
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.4% Excellent
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
65.0% Excellent
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.9% Excellent
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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