Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Excellent service all round , James was very knowledgeable and took the time to explain any questions that were asked of him , even going to the trouble of writing down instructions . Very pleasant and polite young man and a credit to the DJB . 2020-07-02
Very efficient service. 2010-02-07
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
I emailed the problem we were having rather than phone. The response was very quick and the engineer was there the next day. 2011-10-24
I contact DJB by email, my experience is that your staff respond immediatly, they are knowledgeabel and helpful. Always a pleasure to deal withthe team 2021-07-21
Excellent Service, very helpful staff, highly recommended! 2011-11-21
Very fast, friendly, and efficient service to get a centrifuge fixed. Definitiely will use DJB Labcare again, if another piece of equipment requires repair or servicing. 2021-02-03
Very professional service 2020-10-07
Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11
Excellent service since 2002! 2014-03-13
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
