DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.2% Excellent
30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04

Always a friendly and fast service received from staff, good value for money. 2009-04-08

Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10

The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20

Engineer always helpful and courteous 2021-01-11

Engineer was very helpful. 2021-08-11

Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16

Engineers are professional and efficient. 2018-01-03

We were very impressed with the speed that our call was dealt with. I phoned the service desk in the morning and an engineer was with us by lunch time. 2012-02-18

Always friendly and approachable. 2009-04-08

Telephone response time

(survey responses pie chart)
59.7% Excellent
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
65.3% Excellent
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.9% Excellent
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.5% Excellent
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.9% Excellent
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.4% Excellent
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
65.0% Excellent
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.9% Excellent
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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