Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses60.5% Excellent
32.8% Very good
Very quick turnaround on repair of our centrifuge and good additional information for other options if that had been necessary. I would have no hesitation in recommending them to other businesses. 2015-01-26
Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
DJB Labcare continue to provide a comprehensive and reliable service. 2013-2-18
I am so happy with Remi's service, he is so fantastic. 2015-02-25
Very prompt service which was very well executed and the end user of the centrifuge was very pleased. 2016-10-31
We have always found DJB to provide a fast and efficient service. 2013-09-04
Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02
The routine visit was undertaken efficiently and with the usual level of excellence. 2009-06-11
Telephone response time
34.9% Very good
Service team's knowledge and understanding of your requirements
34.6% Very good
Response to your request within an acceptable time frame
31.2% Very good
Quality of the workmanship
29.0% Very good
Value for money
42.7% Very good
Help and advice from our engineers
25.5% Very good
Overall experience of DJB Labcare Ltd
33.0% Very good
Likelihood of recommending DJB Labcare Ltd
32.1% Very good