DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.5% Excellent
31.8% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Our Sorvall Fresco 17 lid had been giving us troubles for a while because it was not opening properly (error-24). I called DJB Labcare Ltd in the morning and the lady was able to arrange for an engineer to come and have a look on the same day afternoon which I thought was brilliant! I am sorry I can't remember the name of the lady who answered my call, I would really like to thank her and praise her for her efficency.
The engineer, came as promised and solved our problem quickly and nicely!
We are extremely pleased with the assistance provided by the engineer and very grateful for his professionalism. 2016-08-05

I keep in touch with many companies. I had few years of experience, not to long but I can tell you that the DJB is the best to communicate. We need say big thanks to service desk team especially for Ruth. 2013-10-08

Gavin is always very approachable and friendly, excellent service 2018-06-06

Fantastic response time - thank you. 2013-11-27

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

Telephone response time

(survey responses pie chart)
58.3% Excellent
34.1% Very good
7.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.3% Excellent
32.7% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.9% Excellent
30.5% Very good
5.6% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.8% Excellent
27.7% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.4% Excellent
42.2% Very good
20.0% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.4% Excellent
23.8% Very good
3.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.3% Excellent
32.4% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.5% Excellent
31.7% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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