Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
61.4% Excellent31.7% Very good
6.6% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Quick response time 2019-02-13
Colin was very good today and ensured that the centrifuge was serviced and calibrated to the required standards. Also kept me fully informed through out. Thankyou 2013-05-17
Very quick turnaround on repair of our centrifuge and good additional information for other options if that had been necessary. I would have no hesitation in recommending them to other businesses. 2015-01-26
The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30
I have always found DJB staff both very polite and very knowledgeable. The company can always be relied on to delivery high quailty service in all areas. 2011-10-04
Gavin is always very approachable and friendly, excellent service 2018-06-06
Very good service always friendly, prompt and helpful .Can't comment on value for money as the payment comes from the Trust not from our department. 2012-05-16
Engineer was great and complied with all our H&S requirements during his visit 2018-03-19
Consistently good service 2017-06-22
Engineers are professional and efficient. 2018-01-03
Telephone response time
34.3% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
32.5% Very good
4.2% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.6% Very good
5.6% Satisfactory
0.9% Unsatisfactory
0.0% Poor
Quality of the workmanship
27.6% Very good
3.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Value for money
42.0% Very good
20.0% Satisfactory
0.6% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.6% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
32.1% Very good
4.6% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
31.4% Very good
4.2% Satisfactory
0.0% Unsatisfactory
0.0% Poor
