Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04
Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
I have used many service/calibration suppliers over the years - this is the first time I have used DJB Labcare and I have been very impressed with how quickly they responded to my enquiry and level of knowledge they have and service level provided. 2016-07-21
One of the best responses i've experienced from a supplier. Discussed the issue at 8.30 in the morning and the issue was resolved by 4pm the same day even with a 2-3 hour car journey to get to site. This was hugely important for us and the help we received was very much appreciated.
2020-12-01
Engineer was great and complied with all our H&S requirements during his visit 2018-03-19
I keep in touch with many companies. I had few years of experience, not to long but I can tell you that the DJB is the best to communicate. We need say big thanks to service desk team especially for Ruth. 2013-10-08
We've been using DJB for a few years now & have had no problems. I like the reminders they send, its easy to forget when equipment is due for service/calibration in a busy department! They have always accommodated requests rapidly. 2012-04-27
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
