Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
60.5% Excellent32.7% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor
The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06
An overall perfect experience will recommend and use again 2016-02-23
Very helpful and quick service. 2012-11-27
Consistently good service 2017-06-22
Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22
I was simply astounded by the timeliness of the calibration of our centrifuge. The collection and delivery option was also a huge benefit. 2014-02-21
Excellent service. 2012-02-15
First class service from knowledgeable engineers 2016-11-04
Excellent work carried out as always.Keep up the good friendly service. 2010-05-25
Telephone response time
35.2% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
34.4% Very good
3.6% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.9% Very good
5.3% Satisfactory
0.8% Unsatisfactory
0.0% Poor
Quality of the workmanship
28.8% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Value for money
42.8% Very good
21.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Help and advice from our engineers
25.4% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
32.8% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
32.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
