DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.0% Excellent
32.2% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

excellent service 2018-03-28

The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

First class service from knowledgeable engineers 2016-11-04

Great service and help from Remi, who greatly helped us! Many thanks. 2012-01-05

Engineers worked excellently. Even though we have a number of large and chaotic labs, they were able to search for the items and carry out the services with hardly any supervision, freeing up a large amount of much needed time. 2013-03-25

Always a pleasure to deal with. Maz is always very helpful and polite and your engineer always signs in and informs us of what is going on at all times. Highly recommended. 2009-11-18

Engineers are professional and efficient. 2018-01-03

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

Telephone response time

(survey responses pie chart)
57.5% Excellent
34.9% Very good
7.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.6% Excellent
33.3% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.6% Excellent
30.7% Very good
5.7% Satisfactory
1.0% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.2% Excellent
28.3% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
36.8% Excellent
42.3% Very good
20.4% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
71.6% Excellent
24.5% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.2% Excellent
32.5% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.2% Excellent
31.7% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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