DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.2% Excellent
30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10

Always prompt and reliable service 2020-05-28

Engineer was very helpful. 2021-08-11

Engineer always helpful and courteous 2021-01-11

We are very happy with the service provided. 2012-01-06

I contact DJB by email, my experience is that your staff respond immediatly, they are knowledgeabel and helpful. Always a pleasure to deal withthe team 2021-07-21

Our Sorvall Fresco 17 lid had been giving us troubles for a while because it was not opening properly (error-24). I called DJB Labcare Ltd in the morning and the lady was able to arrange for an engineer to come and have a look on the same day afternoon which I thought was brilliant! I am sorry I can't remember the name of the lady who answered my call, I would really like to thank her and praise her for her efficency.
The engineer, came as promised and solved our problem quickly and nicely!
We are extremely pleased with the assistance provided by the engineer and very grateful for his professionalism. 2016-08-05

Telephone response time

(survey responses pie chart)
59.7% Excellent
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
65.3% Excellent
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.9% Excellent
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.5% Excellent
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.9% Excellent
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.4% Excellent
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
65.0% Excellent
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.9% Excellent
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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