DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.4% Excellent
31.9% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Gavin is always very approachable and friendly, excellent service 2018-06-06

I was really grateful to DJB Labcare, especially to Sam and Paul, for their really prompt assistance when our centrifuge broke down. The loan unit meant there was no need to panic and the new model is exactly what we need, with increased capacity. The main delay was our own Procurement department - always the way! We will definitely continue to use DJB Labcare in future - thank you 2014-09-16

I was very happy with the service you provided. Our lab equipment was well packaged and returned very quickly by courier. We will definitely be using DJB again. 2013-2-14

Darren was very friendly and helpful and helped resolve all our issues whilst on site, thanks! 2018-05-18

Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25

excellent service 2018-03-28

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

Telephone response time

(survey responses pie chart)
58.1% Excellent
34.5% Very good
7.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.0% Excellent
33.0% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.1% Excellent
30.4% Very good
5.6% Satisfactory
1.0% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.4% Excellent
28.0% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.3% Excellent
42.0% Very good
20.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
71.7% Excellent
24.4% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.7% Excellent
31.9% Very good
4.4% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.6% Excellent
31.4% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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