Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
61.7% Excellent31.7% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02
We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15
This is the first time that I have dealt with this company and the level of service has been very good and the people involved have also been very good. 2016-05-26
The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30
Darren was very friendly and helpful and helped resolve all our issues whilst on site, thanks! 2018-05-18
Very quick response time and resolved the problem very quickly on arrival. 10/10 2018-06-06
Great customer service, quick response times and always good quality work. Very happy with the service. 2016-03-17
Gavin is always very approachable and friendly, excellent service 2018-06-06
We were very impressed with the speed that our call was dealt with. I phoned the service desk in the morning and an engineer was with us by lunch time. 2012-02-18
excellent service 2018-03-28
Telephone response time
33.9% Very good
7.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
32.8% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.2% Very good
5.7% Satisfactory
0.9% Unsatisfactory
0.0% Poor
Quality of the workmanship
27.6% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Value for money
42.0% Very good
20.0% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.9% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
32.1% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
31.4% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
