DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.5% Excellent
32.7% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Very quick turnaround on repair of our centrifuge and good additional information for other options if that had been necessary. I would have no hesitation in recommending them to other businesses. 2015-01-26

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

I found the engineer very imformative and helpful, he provided me with some recommendations for ongoing maintenance of the units and kept me up to date with the work he was carrying out. 2012-02-28

On every occasion that I have contacted DJB Labcare, they have been extremely helpful, courteous and done everything that they possibly can to assist with servicing, arranging appointments for engineers to call and most of all, following up phone calls and messages. They have shown total professionalism in everything they do. I will continue to use them whenever the opportunity arises and would most certainly recommend their services, we have used DJB Labcare for many years and will continue to do so when the opportunity arises. 2010-05-16

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

First class service from knowledgeable engineers 2016-11-04

Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02

Telephone response time

(survey responses pie chart)
57.4% Excellent
34.7% Very good
7.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
61.9% Excellent
34.6% Very good
3.4% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.7% Excellent
31.2% Very good
5.2% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.5% Excellent
28.8% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
35.3% Excellent
42.7% Very good
21.5% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
70.5% Excellent
25.4% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.1% Excellent
32.8% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.0% Excellent
31.9% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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