Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Engineer who attended our lab on 16.06.2020, Ryis was more than helpful, he accommodated the extra work we needed done with no problem
Much appreciated your help in this matter 2020-06-17
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
I emailed the problem we were having rather than phone. The response was very quick and the engineer was there the next day. 2011-10-24
Engineer was very helpful. 2021-08-11
The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20
The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02
The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04
Excellent service from the engineer, Really knows what he's talking about and hope that he services our centrifuges next year. 2017-10-20
Great service by Piers and Ryis, both knowledgeable and happy to talk over any adjustments they had made during the service visit. 2021-06-16
Great service 2020-11-25
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
