DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

62.2% Excellent
31.2% Very good
6.2% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineer always helpful and courteous 2021-01-11

I am extremely pleased with the service provided by DJB LABCARE. I would like to particularly mention Ryis, as he was very knowledgeable,thorough and efficient. I was extremely happy with the maintenance and service that he carried out and would have no hesitation in recommending him to others. 2015-10-01

One of the best responses i've experienced from a supplier. Discussed the issue at 8.30 in the morning and the issue was resolved by 4pm the same day even with a 2-3 hour car journey to get to site. This was hugely important for us and the help we received was very much appreciated.
2020-12-01

Great service 2020-11-25

Very professional service 2020-10-07

Stable workforce, with engineers who have been with the company for a while and know its core business and customers. Excellent repairs, identification where possible of future failings. 2012-12-03

I found the engineer very informative and helpful, he provided me with some recommendations for ongoing maintenance of the units and kept me up to date with the work he was carrying out. 2012-02-28

This is the first time that I have dealt with this company and the level of service has been very good and the people involved have also been very good. 2016-05-26

Telephone response time

(survey responses pie chart)
59.2% Excellent
33.3% Very good
7.2% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.9% Excellent
32.1% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.6% Excellent
30.2% Very good
5.1% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
69.5% Excellent
27.0% Very good
3.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
38.6% Excellent
41.6% Very good
19.3% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.8% Excellent
23.6% Very good
3.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.9% Excellent
31.3% Very good
4.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.9% Excellent
31.0% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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