DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

60.5% Excellent
32.8% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Very quick turnaround on repair of our centrifuge and good additional information for other options if that had been necessary. I would have no hesitation in recommending them to other businesses. 2015-01-26

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

DJB Labcare continue to provide a comprehensive and reliable service. 2013-2-18

I am so happy with Remi's service, he is so fantastic. 2015-02-25

Very prompt service which was very well executed and the end user of the centrifuge was very pleased. 2016-10-31

We have always found DJB to provide a fast and efficient service. 2013-09-04

Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02

The routine visit was undertaken efficiently and with the usual level of excellence. 2009-06-11

Telephone response time

(survey responses pie chart)
57.4% Excellent
34.9% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
62.0% Excellent
34.6% Very good
3.5% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.7% Excellent
31.2% Very good
5.2% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
67.4% Excellent
29.0% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
35.3% Excellent
42.7% Very good
21.6% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
70.6% Excellent
25.5% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.1% Excellent
33.0% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.1% Excellent
32.1% Very good
3.8% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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