Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
61.7% Excellent31.5% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor
I have used many service/calibration suppliers over the years - this is the first time I have used DJB Labcare and I have been very impressed with how quickly they responded to my enquiry and level of knowledge they have and service level provided. 2016-07-21
Excellent service and friendly staff.
Always able to answer queries or concerns
Thank you 2016-06-01
Excellent all round , very impressed with prompt friendly service and help .Will definitely be in touch again and recommend to others. 2011-10-21
Engineer was great and complied with all our H&S requirements during his visit 2018-03-19
I found the service excellent. All my queries via email were answered satisfactorily and promptly. The service and repair to the Hettich Rotina 380 centrifuge was excellent and functioning very well. 2016-08-08
DJB always provide excellent service for us. 2020-01-20
Many Thanks for your quick response to our request for annual service. 2019-04-23
Between Steph O'Dell & Grace Cosby, they could not do enough for me. Excellent service from them. 2019-08-08
Very prompt service which was very well executed and the end user of the centrifuge was very pleased. 2016-10-31
Telephone response time
33.9% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
32.5% Very good
4.0% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.6% Very good
5.4% Satisfactory
0.9% Unsatisfactory
0.0% Poor
Quality of the workmanship
27.5% Very good
3.3% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
41.8% Very good
20.1% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
31.8% Very good
4.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
31.3% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor
