Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
61.0% Excellent32.2% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor
excellent service 2018-03-28
The engineer who visited was really lovely and professional, he went beyond what was necessary to make sure we got the best advice and care. I am very happy with the service we received and would recommend them to anyone. 2017-07-06
We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15
First class service from knowledgeable engineers 2016-11-04
Great service and help from Remi, who greatly helped us! Many thanks. 2012-01-05
Engineers worked excellently. Even though we have a number of large and chaotic labs, they were able to search for the items and carry out the services with hardly any supervision, freeing up a large amount of much needed time. 2013-03-25
Always a pleasure to deal with. Maz is always very helpful and polite and your engineer always signs in and informs us of what is going on at all times. Highly recommended. 2009-11-18
Engineers are professional and efficient. 2018-01-03
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
Telephone response time
34.9% Very good
7.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
33.3% Very good
3.9% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.7% Very good
5.7% Satisfactory
1.0% Unsatisfactory
0.0% Poor
Quality of the workmanship
28.3% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Value for money
42.3% Very good
20.4% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Help and advice from our engineers
24.5% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
32.5% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
31.7% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
