DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.0% Excellent
30.6% Very good
6.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09

The customer service at DJB Labcare Ltd was fantastic! The engineer was very helpful and answered my queries in a timely manor. I would no hesitate to recommend DJB Labcare Ltd. 2021-04-20

Always a professional and reliable service 2012-02-07

Superb service. Efficient and professional. 2021-03-22

Always a pleasure seeing Kevin - an absolute gentleman and always happy to help. 2021-03-11

The engineer found the fault and rectified it quickly which helped with no impact to the production schedule. an all round great result 2021-03-04

One of the best responses i've experienced from a supplier. Discussed the issue at 8.30 in the morning and the issue was resolved by 4pm the same day even with a 2-3 hour car journey to get to site. This was hugely important for us and the help we received was very much appreciated.

All correspondence was professional and quick. Engineer Chris was very friendly, polite and helpful. 2020-07-16

Great service 2020-11-25

Telephone response time

(survey responses pie chart)
59.5% Excellent
33.0% Very good
7.1% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
64.9% Excellent
31.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.6% Excellent
29.5% Very good
5.0% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.3% Excellent
26.4% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.5% Excellent
41.0% Very good
19.1% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.3% Excellent
23.2% Very good
3.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
30.7% Very good
4.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.8% Excellent
30.2% Very good
4.0% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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