DJB Labcare

* * *

Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.6% Excellent
31.5% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineers have always been friendly and flexible, and able & willing to offer realistic advice. 2019-11-25

excellent service 2018-03-28

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20

Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13

Very efficient service. 2010-02-07

Excellent service and friendly staff.
Always able to answer queries or concerns
Thank you 2016-06-01

The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29

Quick response time 2019-02-13

Telephone response time

(survey responses pie chart)
58.3% Excellent
34.0% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.3% Excellent
32.5% Very good
4.0% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.0% Excellent
30.6% Very good
5.5% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.9% Excellent
27.5% Very good
3.3% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.5% Excellent
41.9% Very good
20.0% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.9% Excellent
23.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.3% Excellent
31.8% Very good
4.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.4% Excellent
31.3% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor
© 2020 DJB Labcare Ltd. Terms of use & Privacy policy