Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
63.2% Excellent30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09
Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10
Engineer was very helpful. 2021-08-11
Excellent service and friendly staff.
Always able to answer queries or concerns
Thank you 2016-06-01
Excellent service from DJB Labcare. They responded within a couple of hours of my submission of the fault by e-mail, identified the fault, sourced the part required and repaired the incubator within a couple of hours. Very impressed! 2015-06-30
DJB continue to be one of the best companies I deal with for servicing. Staff are invariably knowledgeable & helpful. Generally I am contacted by DJB to tell me a service is due a few days before it is flagged on my own system. The service report from this visit arrived on the same day the engineer did, with many companies I wait days if not weeks for the report to arrive. 2010-01-12
Very good service always friendly, prompt and helpful. Can't comment on value for money as the payment comes from the Trust not from our department. 2012-05-16
Telephone response time
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor
Service team's knowledge and understanding of your requirements
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor
Quality of the workmanship
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
