DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

62.3% Excellent
31.1% Very good
6.3% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineers have always been friendly and flexible, and able & willing to offer realistic advice. 2019-11-25

Many Thanks for your quick response to our request for annual service. 2019-04-23

Very professional service 2020-10-07

Excellent service all round , James was very knowledgeable and took the time to explain any questions that were asked of him , even going to the trouble of writing down instructions . Very pleasant and polite young man and a credit to the DJB . 2020-07-02

The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02

We were very impressed with the speed that our call was dealt with. I phoned the service desk in the morning and an engineer was with us by lunch time. 2012-02-18

Engineer who attended our lab on 16.06.2020, Ryis was more than helpful, he accommodated the extra work we needed done with no problem
Much appreciated your help in this matter 2020-06-17

I was very happy with the service provided including punctuality and flexibility. 2020-06-30

Telephone response time

(survey responses pie chart)
59.2% Excellent
33.2% Very good
7.2% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
64.0% Excellent
32.1% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.5% Excellent
30.3% Very good
5.2% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
69.6% Excellent
26.9% Very good
3.1% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
38.6% Excellent
41.4% Very good
19.5% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.0% Excellent
23.3% Very good
3.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
64.1% Excellent
31.1% Very good
4.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.1% Excellent
30.8% Very good
4.1% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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