Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
61.6% Excellent31.5% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Engineers have always been friendly and flexible, and able & willing to offer realistic advice. 2019-11-25
excellent service 2018-03-28
We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15
I was very impressed with Remi as an engineer. He was polite, very helpful and a pleasure to have in the department for the afternoon.
highly commendable. 2016-10-20
Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13
Very efficient service. 2010-02-07
Excellent service and friendly staff.
Always able to answer queries or concerns
Thank you 2016-06-01
The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29
Quick response time 2019-02-13
Telephone response time
34.0% Very good
7.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
32.5% Very good
4.0% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.6% Very good
5.5% Satisfactory
0.9% Unsatisfactory
0.0% Poor
Quality of the workmanship
27.5% Very good
3.3% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Value for money
41.9% Very good
20.0% Satisfactory
0.5% Unsatisfactory
0.0% Poor
Help and advice from our engineers
23.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
31.8% Very good
4.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
31.3% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor
