DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

63.2% Excellent
30.4% Very good
6.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Very helpful and friendly DJB Labcare staff, with much expertise. 2021-09-10

Contacted by email, very prompt response and visit and kept us updated with situation.Continued excellent service 2021-04-09

One of the best responses i've experienced from a supplier. Discussed the issue at 8.30 in the morning and the issue was resolved by 4pm the same day even with a 2-3 hour car journey to get to site. This was hugely important for us and the help we received was very much appreciated.

Engineers are always friendly and helpful. 2010-02-12

Engineer was very helpful. 2021-08-11

Many Thanks for your quick response to our request for annual service. 2019-04-23

Piers was a joy to be around and knew about the product in detail, he installed and helped members of staff and is a brilliant worker. 2016-12-22

The response was quick efficient, and they were very knowledgeable. They were able to diagnose the issue and were extremely professional.
Would definitely recommend them again. 2021-07-20

Telephone response time

(survey responses pie chart)
59.7% Excellent
32.9% Very good
7.0% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
65.3% Excellent
31.0% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
64.9% Excellent
29.3% Very good
4.9% Satisfactory
0.8% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
70.5% Excellent
26.2% Very good
3.0% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
39.9% Excellent
40.9% Very good
18.7% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
73.4% Excellent
23.2% Very good
3.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
65.0% Excellent
30.5% Very good
4.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
65.9% Excellent
30.2% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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