DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.8% Excellent
31.4% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineers worked excellently. Even though we have a number of large and chaotic labs, they were able to search for the items and carry out the services with hardly any supervision, freeing up a large amount of much needed time. 2013-03-25

Although the service was organised by the Estates department, a member of the DJB team contacted me prior to the service visit to confirm dates and times were acceptable. They responded promptly to a query I had, and I received the service reports via e-mail the following day along with links to some very useful information. 2019-07-26

Colin was very good today and ensured that the centrifuge was serviced and calibrated to the required standards. Also kept me fully informed through out. Thankyou 2013-05-17

Gavin is always very approachable and friendly, excellent service 2018-06-06

Very good service always friendly, prompt and helpful .Can't comment on value for money as the payment comes from the Trust not from our department. 2012-05-16

Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13

The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29

Telephone response time

(survey responses pie chart)
58.4% Excellent
33.9% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.4% Excellent
32.4% Very good
4.1% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.3% Excellent
30.5% Very good
5.3% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
69.1% Excellent
27.3% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.7% Excellent
41.9% Very good
19.9% Satisfactory
0.6% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.8% Excellent
23.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.5% Excellent
31.7% Very good
4.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
31.1% Very good
4.2% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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