DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.9% Excellent
31.3% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

The service provided by DJB Labcare is very efficient. All the staff I have encountered have been very helpful and knowledgeable. 2020-06-02

Engineer was great and complied with all our H&S requirements during his visit 2018-03-19

Engineers have always been friendly and flexible, and able & willing to offer realistic advice. 2019-11-25

The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29

Fantastic service, despite unprecedented times! Recommended to others immediately on completion of works. 2020-06-01

Always prompt and reliable service 2020-05-28

THE ENGINEERS ARE VERY HELPFUL, KNOWLEDGEABLE AND ALWAYS READY TO HELP OVER THE PHONE SAVING EXPENSIVE CALL OUT CHARGES. 2011-10-17

DJB always provide excellent service for us. 2020-01-20

I found the service excellent. All my queries via email were answered satisfactorily and promptly. The service and repair to the Hettich Rotina 380 centrifuge was excellent and functioning very well. 2016-08-08

Telephone response time

(survey responses pie chart)
58.7% Excellent
33.5% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.2% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.6% Excellent
32.3% Very good
4.0% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.1% Excellent
30.4% Very good
5.4% Satisfactory
0.9% Unsatisfactory
0.2% Poor

Quality of the workmanship

(survey responses pie chart)
69.1% Excellent
27.3% Very good
3.2% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
38.0% Excellent
41.4% Very good
20.0% Satisfactory
0.5% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.9% Excellent
23.4% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.7% Excellent
31.4% Very good
4.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
31.1% Very good
4.2% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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