DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.7% Excellent
31.7% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

This is the first time that I have dealt with this company and the level of service has been very good and the people involved have also been very good. 2016-05-26

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Darren was very friendly and helpful and helped resolve all our issues whilst on site, thanks! 2018-05-18

Very quick response time and resolved the problem very quickly on arrival. 10/10 2018-06-06

Great customer service, quick response times and always good quality work. Very happy with the service. 2016-03-17

Gavin is always very approachable and friendly, excellent service 2018-06-06

We were very impressed with the speed that our call was dealt with. I phoned the service desk in the morning and an engineer was with us by lunch time. 2012-02-18

excellent service 2018-03-28

Telephone response time

(survey responses pie chart)
58.6% Excellent
33.9% Very good
7.3% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.3% Excellent
32.8% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.1% Excellent
30.2% Very good
5.7% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.9% Excellent
27.6% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.5% Excellent
42.0% Very good
20.0% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.4% Excellent
23.9% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.6% Excellent
32.1% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
31.4% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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