DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.6% Excellent
31.7% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Engineers are professional and efficient. 2018-01-03

The engineer, Colin was excellent!! He took the time to explain the problem with the centrifuge and was very professional and friendly. He fixed the problem very quickly and efficiently. 2018-07-30

Gavin is always very approachable and friendly, excellent service 2018-06-06

We have used DJB to service/repair our centrifuges for over 10 years - always an excellent service. 2018-01-15

Overall my experience with DJB has been very good. They are polite, knowledgeable, and competent. 2016-11-02

Always very pleased with the service received 2015-08-10

Excellent service from the engineer, Really knows what he's talking about and hope that he services our centrifuges next year. 2017-10-20

I was very happy with the service you provided. Our lab equipment was well packaged and returned very quickly by courier. We will definitely be using DJB again. 2013-2-14

The service was quick and efficient. We were advised about prices prior to servicing and able to discuss the possibility of a limit. Recommendations were made for further work without pressure to agree to further service. 2010-03-06

Telephone response time

(survey responses pie chart)
58.4% Excellent
34.1% Very good
7.4% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.3% Excellent
32.8% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
63.3% Excellent
30.2% Very good
5.5% Satisfactory
1.0% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.7% Excellent
27.7% Very good
3.2% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.5% Excellent
42.1% Very good
20.0% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.1% Excellent
24.1% Very good
3.6% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.5% Excellent
32.1% Very good
4.3% Satisfactory
0.0% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.7% Excellent
31.4% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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