DJB Labcare

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Customer Surveys and Feedback

At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.

As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.

This system is automated and web-based; the summary provided on this page is collated in real time.

Customer Satisfaction Survey (Service)

(survey responses pie chart)

All responses

61.5% Excellent
31.6% Very good
6.5% Satisfactory
0.3% Unsatisfactory
0.0% Poor

Excellent service and friendly staff.
Always able to answer queries or concerns
Thank you 2016-06-01

Service was quick and efficient, all the details provided were correct and organised. Engineer was knowledgeable and flexible enough to be able to work around our schedule and analysts.
Overall very pleased. 2019-09-13

First class service from knowledgeable engineers 2016-11-04

Good communication, by email, has made it easy to plan and organise service visits. 2012-08-03

The engineer attending was very knowledgeable and efficient.
The service was carried out comprehensively, and the feedback provided was very useful.
Thank you! 2019-08-29

James visited site last week (22nd August 2019) to carry out the annual service of our incubators. James came across in a very professional and friendly manner and it was a pleasure to have him visit. The work he performed was to a very high standard and he was able to accommodate our needs without an issue. We look forward to having James visit our site in the future and would like you to know that he is a real credit to your company. 2019-08-27

Between Steph O'Dell & Grace Cosby, they could not do enough for me. Excellent service from them. 2019-08-08

Telephone response time

(survey responses pie chart)
58.2% Excellent
34.1% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Service team's knowledge and understanding of your requirements

(survey responses pie chart)
63.2% Excellent
32.6% Very good
4.0% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Response to your request within an acceptable time frame

(survey responses pie chart)
62.9% Excellent
30.9% Very good
5.3% Satisfactory
0.9% Unsatisfactory
0.0% Poor

Quality of the workmanship

(survey responses pie chart)
68.8% Excellent
27.5% Very good
3.3% Satisfactory
0.4% Unsatisfactory
0.0% Poor

Value for money

(survey responses pie chart)
37.5% Excellent
42.0% Very good
20.0% Satisfactory
0.6% Unsatisfactory
0.0% Poor

Help and advice from our engineers

(survey responses pie chart)
72.8% Excellent
23.3% Very good
3.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Overall experience of DJB Labcare Ltd

(survey responses pie chart)
63.2% Excellent
31.9% Very good
4.7% Satisfactory
0.2% Unsatisfactory
0.0% Poor

Likelihood of recommending DJB Labcare Ltd

(survey responses pie chart)
64.4% Excellent
31.2% Very good
4.4% Satisfactory
0.0% Unsatisfactory
0.0% Poor
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