Customer Surveys and Feedback
At DJB Labcare Ltd we endeavour to provide our customers with the highest possible quality of service and are continually looking for ways to improve it.
As an ISO 9001:2008 accredited company we follow each service visit with a simple customer survey, they are asked to rate us on our performance.
This system is automated and web-based; the summary provided on this page is collated in real time.
Customer Satisfaction Survey (Service)
All responses
60.7% Excellent32.6% Very good
6.4% Satisfactory
0.3% Unsatisfactory
0.0% Poor
Friendly and timely communication via email.
Considerate of convenient times for us to have the machine serviced.
The engineer was extremely helpful, friendly and brilliant at his job, we cannot recommend him enough. 2017-08-25
Great customer service, quick response times and always good quality work. Very happy with the service. 2016-03-17
DJB Labcare and all it's staff are very reliable and we have never had any problems with the company or the equipment servicing. The maintenace is always booked in within the required timescale and without us having to ring and chase them, they are the only compnay we have that does this, which we thank you for. 2014-03-26
We have used DJB for a number of years now to service our many centrifuges and have always had excellent service.Their engineers actually carry parts with them during service visits and will do the simple jobs such as lid struts and brushes as they go along, unlike many other companies we have tried. This saves us disruption time in the laboratory and means very little down time for our equipment . When we do have breakdowns, an engineer is always sent out within a reasonable timeframe. Due to the number of centrifuges we have, DJB engineers are with us for a few days each year, however they are pleasant, knowledgeable and most importantly, do not need babysitting. They come in, get the job done and leave with the minimum of fuss. 2016-08-31
Telephone response time
35.1% Very good
7.5% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Service team's knowledge and understanding of your requirements
34.3% Very good
3.5% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Response to your request within an acceptable time frame
30.9% Very good
5.3% Satisfactory
0.8% Unsatisfactory
0.0% Poor
Quality of the workmanship
28.7% Very good
3.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Value for money
42.6% Very good
21.1% Satisfactory
0.4% Unsatisfactory
0.0% Poor
Help and advice from our engineers
25.3% Very good
3.8% Satisfactory
0.2% Unsatisfactory
0.0% Poor
Overall experience of DJB Labcare Ltd
32.8% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
Likelihood of recommending DJB Labcare Ltd
32.1% Very good
3.9% Satisfactory
0.0% Unsatisfactory
0.0% Poor
