DJB Labcare

* * *

Field Service Engineer – Medical Equipment

Home based – covering the south of England, with occasional work in London and Birmingham. Candidates will ideally be located in or around Swindon.

Working hours – Monday to Friday – 40 hours per week

The Company:

DJB Labcare is a family-owned laboratory equipment specialist; servicing and calibrating a variety of electromechanical equipment (primarily centrifuges and incubators) for the NHS, Universities and Pharmaceutical companies. We investigate, diagnose and fix faults whilst providing exceptional customer service.

Key responsibilities:

  • On-site service, repair and calibration of equipment

  • Maintain service records, and provide customers with precise and detailed service reports

  • Maintain and develop relationships with customers

  • Maintain tools and spare parts kits

  • Provide detailed feedback, recommending where efficiency and/or customer service can be improved upon

  • Technical assistance/support to customers and the sales team by phone and email

  • Liaising with suppliers and manufacturers on technical and support issues.

Requirements:

  • Experience of working in a field service role, preferably within the medical equipment industry

  • Possess a full UK driving license

  • Preferably an electrical engineering qualification

Person specification:

  • Ability to manage your time and multiple tasks effectively

  • Strong communication skills – with a confident, polite and efficient manner

  • Have good proactive problem solving skills

  • Work independently, on your own initiative and as part of a team

  • Flexible, positive attitude

  • Attention to detail

  • Strong desire to delight customers with your technical assistance

  • Ability to effectively manage customer relationships, promptly responding to queries, ensuring promises are kept with the ability to confidently manage expectations

  • Have the ability to work to set standards and procedures

To apply, please send your CV with a covering letter to help us understand why you are the perfect candidate for this role to jude@djblabcare.co.uk

© 2018 DJB Labcare Ltd. Terms of use & Privacy policy