DJB Labcare

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Field Service Engineer – Medical Equipment

We have a vacancy for an experienced Field Service Engineer to join our expanding service team.

Attending our healthcare customers’ sites (centring around the M62 corridor, with some work in Newcastle, York and Harrogate) you’ll be servicing and calibrating electromechanical equipment (primarily centrifuges and incubators), investigating, diagnosing and fixing faults and, providing impeccable customer service.

Responsibilities include:
• On-site service, repair and calibration of equipment
• Maintain service records, and provide customers with precise and detailed service reports
• Maintain and develop relationships with customers
• Maintain tools and spare parts kits
• Provide detailed feedback, recommending where efficiency and/or customer service can be improved upon
• Technical assistance/support to customers and the sales team by phone and email
• Liaising with suppliers and manufacturers on technical and support issues.
• Assist in ad-hoc tasks, such as scrap disposal, stock take, packing as required.
• Complete all necessary documentation and administrative requirements
• Comply with Health & Safety regulations at all times

Person specification:
• Experience of working in a field service role, preferably within the medical equipment industry
• Possess a full UK driving license
• Preferably an electrical engineering qualification
• Ability to manage your time and multiple tasks effectively
• Strong communication skills – with a confident, polite and efficient manner
• Have good proactive problem solving skills
• Work independently, on your own initiative
• Flexible, positive attitude
• Attention to detail
• Strong desire to delight customers with your technical assistance
• Ability to effectively manage customer relationships, promptly responding to queries, ensuring promises are kept with the ability to confidently manage expectations
• Have the ability to work to set standards and procedures

We offer a competitive salary package, vehicle, mobile, pension

For more information please call Jude on 01908 612598, or send your CV and covering letter to jude@djblabcare.co.uk

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